Delete your Mobiwallet account

1. Delete in the Mobiwallet app (recommended)

1. Open the Mobiwallet mobile app and sign in.
2. Go to Settings → Account → Close Account.
3. Enter your password and type DELETE to confirm.
4. Your account is closed immediately after confirmation.

2. Request deletion by email

If you cannot use the in-app flow, email support@mobiwallet.org from the email address on your account with the subject “Mobiwallet account deletion request”. We will verify ownership and process the request.

3. What we delete

• Account profile data (name, email, avatar, preferences)
• Authentication sessions, refresh tokens, and trusted devices
• Push notification tokens
• Two-factor authentication settings for the account

After closure, identifying account fields are anonymized and the account is soft-deleted so it can no longer be used to sign in.

4. What we may keep (limited retention)

• Security / abuse logs and limited records needed for fraud prevention, dispute resolution, backups, or legal obligations — retained only as long as reasonably necessary, then deleted or further anonymized.
• On-chain data is public. Blockchain transactions and public wallet addresses remain on public networks and cannot be deleted by Mobiwallet.
• Non-custodial keys stay on your device. Recovery phrases and private keys are never stored on our servers. Uninstalling the app or clearing app data removes local vault data from that device.

5. Timing

In-app Close Account takes effect immediately. Email requests are typically completed within 30 days of verification (often sooner).

6. More information

Full details: Privacy Policy.